Shipping
We ship across India and internationally through registered and trusted courier partners. Each Ocher piece is carefully packed in transit-safe packaging appropriate to the product.
Shipping and processing charges cover order processing, handling, packaging and delivery. For bulk domestic and international orders, shipping charges are communicated directly by the Ocher team based on quantity, destination and the nature of the order.
Delivery
Estimated delivery timelines are mentioned on the product page or communicated at the time of ordering.
Please note that Saturdays, Sundays and public holidays are not considered working days for standard delivery timelines.
As many Ocher pieces are handcrafted, preparation and dispatch timelines may vary depending on the product, quantity and level of customisation.
Returns
As our pieces are handcrafted, we do not accept returns or refunds for products received in their expected condition.
If your order arrives damaged, has a manufacturing defect, or an incorrect product has been delivered, please contact us within 48 hours of delivery with your order details and photographs or videos showing the issue.
After assessment, we may offer a replacement or repair, where applicable. Requests received after 48 hours may not qualify, except where an incorrect product has been delivered.
Minor variations in colour, texture, patina, grain, dimensions and finish are natural characteristics of handcrafted products and are not considered manufacturing defects.
