Refund policy
As our pieces are handcrafted, we do not accept returns or refunds for products received in their expected condition.
Damaged, defective or incorrect products must be reported to us within 48 hours of delivery.
If your order arrives damaged, has a manufacturing defect, or an incorrect product has been delivered, please contact us with your order details and photographs or videos clearly showing the issue.
After assessment, we may offer a replacement or repair, where applicable. Requests received after 48 hours may not qualify, except where an incorrect product has been delivered.
Minor variations in colour, texture, patina, grain, dimensions and finish are natural characteristics of handcrafted products and are not considered manufacturing defects.