HELP & SUPPORT
Everything you need, in one place
FAQ
A few things you may want to know.
Are Ocher products handmade?
Many Ocher pieces are handcrafted, and no two handcrafted pieces are exactly alike.
Minor variations in colour, texture, patina, grain, dimensions and finish are natural characteristics of handcrafted products and are not considered manufacturing defects.
Do you offer customisation?
Yes. Ocher offers customisation across design, size, material, finish, branding, packaging and quantity.
Get in touch with our team to discuss your requirement.
Do you undertake bulk and corporate gifting?
Yes. We work on bulk and corporate gifting requirements.
Explore our Bulk Gifting section to discover more, or contact the Ocher team to discuss your project.
Can designers and brands collaborate with Ocher?
Absolutely. Ocher is a design-led studio and we take great pride in developing thoughtful, distinctive products.
We welcome collaborations with designers, brands and creative partners to bring innovative ideas to life. Contact us and let’s create something together.
Do you ship across India?
Yes. We ship across India through registered and trusted courier partners.
Each Ocher piece is carefully packed in transit-safe packaging appropriate to the product.
Do you ship internationally?
Yes. Ocher ships internationally through registered and trusted courier partners.
For bulk international orders, shipping charges are communicated directly by the Ocher team based on quantity, destination and the nature of the order.
How long will my order take to arrive?
Estimated delivery timelines are mentioned on the product page or communicated at the time of ordering.
Saturdays, Sundays and public holidays are not considered working days for standard delivery timelines.
As many Ocher pieces are handcrafted, preparation and dispatch timelines may vary depending on the product, quantity and level of customisation.
Can I return an Ocher product?
As our pieces are handcrafted, we do not accept returns or refunds for products received in their expected condition.
If your order arrives damaged, has a manufacturing defect, or an incorrect product has been delivered, please contact us within 48 hours of delivery.
What should I do if my order arrives damaged or incorrect?
Please contact us within 48 hours of delivery with your order details and photographs or videos clearly showing the issue.
After assessment, we may offer a replacement or repair where applicable.
How can I contact Ocher?
Phone:
+91 8103982236
+91 9630992236
Email:
hello@ocherstudio.in
Shipping
Carefully packed. Thoughtfully delivered.
India & Worldwide
We ship across India and internationally through registered and trusted courier partners.
Each Ocher piece is carefully packed in transit-safe packaging appropriate to the product.
Shipping Charges
Shipping and processing charges cover order processing, handling, packaging and delivery.
For bulk domestic and international orders, shipping charges are communicated directly by the Ocher team based on quantity, destination and the nature of the order.
Delivery Timelines
Estimated delivery timelines are mentioned on the product page or communicated at the time of ordering.
Saturdays, Sundays and public holidays are not considered working days for standard delivery timelines.
Handcrafted Orders
As many Ocher pieces are handcrafted, preparation and dispatch timelines may vary depending on the product, quantity and level of customisation.
Returns & Refunds
Handcrafted pieces deserve a little context.
As our pieces are handcrafted, we do not accept returns or refunds for products received in their expected condition.
Damaged, defective or incorrect products must be reported to us within 48 hours of delivery.
If your order arrives damaged, has a manufacturing defect, or an incorrect product has been delivered, please contact us with your order details and photographs or videos clearly showing the issue.
After assessment, we may offer a replacement or repair, where applicable. Requests received after 48 hours may not qualify, except where an incorrect product has been delivered.
Minor variations in colour, texture, patina, grain, dimensions and finish are natural characteristics of handcrafted products and are not considered manufacturing defects.
Contact Ocher
Need a little help? We’re here.